Founded in 2012 Knitproneedles as an offshoot of our long established yarn business knitting4fun we are an Independent Internet and real world retailer with a large established warehouse based in Nottingham England. Our aim is to provide the widest range  Knitpro products at the lowest possible price direct to the knitter in a fast and efficient manner.We display and sell at many knitting and crafts shows in the UK throughout the year. Please checkout our show guide page for more details if you wish to visit us.
Contact us via telephone during normal UK business hours on 
(+44) 0115 9148774
Our UK address is
Knitproneedles.com
6, Broadstone close,
Compton Acres,
West Bridgford
Nottingham 
NG2 7UE
ENGLAND
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For Returns. Please Note.


We are an independent retailer of Knitpro products
 
 
and do not 


replace knitpro products purchased elsewhere

We offer a warranty on our products for two years from the date of purchase against any manufacturing related defects. While we do not anticipate any problems, in the rare instance of a product not performing up to high standards, due to a manufacturing related reason, KnitProneedles offers the following customer service and return policy:
 
 
All defective products will be replaced
 
 
if they have been purchased from


us at Knitproneedles.co.uk
Please return the defective product and a request for replacement should be

accompanied by a 
 
 
dated receipt/invoice issued
 
 
by us
 
In the case of needle sets (e.g. Deluxe set), replacements will be provided for the affected needle only.
In the case of a pair of needles (Interchangeable, Straight, etc.), We will replace the affected needle only. The same policy applies to DPNs in which case replacement would be provided for the single needle only. However for sizes up till 3.25mm where 6 DPNs are offered in Symfonie Wood, replacement will not be offered as an extra needle is already provided in the set to cover any defect.
No replacement for damage is offered for needles subjected to undue stress such as severe pressure or being used as tools not related to needlework. Please remember that the smaller sizes between 2.00 mm to 4.00 mm are fragile and need to be handled carefully.
Majority of our needles and crochet hooks have the metric size printed on the main body of the product, however, with the on-going use, the printing may get light or wear off the products. Please note that this is not indicative of any defect in the needle, and will not be considered a cause for replacement.
 
The following items are not covered

under our return policy:
 
Items not purchased through us (e.g.
 
EBay, Etsy, other retailers or Amazon purchase)
 
Any discontinued merchandise will be replaced with a similar item, as available.
For more information please contact us at   This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">
 
 
TERMS & CONDITIONS
 
1. DEFINITIONS 
In these terms and conditions the following words shall have the meanings given in this section: 
"Contract" means the set of web pages completed by the customer, which provide details of goods required, customer delivery address, payment card details, etc, and which incorporate the terms and conditions set out herein, and is concluded by us despatching the goods to you. 
"Goods" means any goods and/or material supplied by us to you and available for sale on this website. 
"Us" or "We" means Knitproneedles, 6 Broadstone Close, West Bridgford, Nottingham, NG2 7UE, United Kingdom. 
"Rights" means all copyright, design rights (whether registered or unregistered), patents, rights in trade marks (whether registered or unregistered), database rights or other intellectual property rights in this website and the goods, for the full term of those rights, worldwide. 
"You" means the person, firm or company placing the order in the terms set out herein.
2. PLACING AN ORDER
Please note that your postal address must be the same address as that of the payment card you intend to use.
On the product page, enter the quantity required of each item and click the "Add to Cart" button. The items will be stored in the online shopping cart. You may wish at this stage to continue to shop or to proceed to the checkout.
3. PRODUCT DESCRIPTIONS 
All the information on the Knitproneedles online shop website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. 
Because of differences in the way computer screens display colours, the colour that you see may not match the actual colour of the yarn. If a product you have ordered is not as described, you may cancel your order and return the Goods to us in an unused re-saleable condition for a refund.
4. VIEWING YOUR ORDER & CHECKING OUT
The contents of your cart are summarised at the top right-hand side of the main page section.
To see the contents of your cart in detail, click on the "show cart" link.
On the "show cart contents" page, you have the option of amending quantities (click on Update Quantity in Cart) or deleting items altogether (click on Delete Product from Cart).
When you are happy that the cart contains the items you wish to purchase, click the "checkout" link and follow the instructions on your screen.
You will receive an email confirming your order and payment details.
If you do not proceed to the checkout within a set time (determined by us), you may lose the contents of your cart. This is to allow other shoppers to buy products that you may have put into your own cart but do not eventually buy.
5. DELIVERY SERVICE
We will send orders either by Royal Mail First Class, Royal Mail Registered Delivery, Airmail or a selected courier company. 
We will deliver the goods ordered by you to the address you give us for delivery at the time you make the order on the PayPal payment page.
We reserve the right to withhold delivery to any particular place or location at our sole discretion. 
The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.
6. PAYMENTS & PRICES
While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.
We accept Visa, Delta, Visa Electron, Switch, JCB, Solo and Mastercard. Payments are processed through PayPal or Stripe. We also accept telephone payments processed through Elavon Merchant Services as well as personnel cheques or postal orders. (goods will be despatched once cheques or postal orders have been received and have cleared.) 
Your order is accepted once payment is received. You will receive confirmation of your order by email.
Knitproneedles reserves the right to modify prices if necessary.
7. OUT OF STOCK PRODUCTS
We endeavour to ensure that temporarily out-of-stock items are indicated as such, or not shown on the site. However, due to the nature of on-line retailing, we cannot absolutely guarantee that items purchased are in stock. 
In the event that the goods you have ordered are not in stock, Knitproneedles will immediately contact you either by email or phone. If you decide to wait for your order you will be kept informed on delivery time and any relevant information, should you wish to cancel or amend your order a refund with be given.
8. CANCELLING YOUR ORDER
You have the right to cancel your order any time up to delivery and up to seven days after delivery. Please include a note stating your reason for returning the goods. 
For a full refund, please return the goods to Knitproneedles, 6 Broadstone Close, West Bridgford, Nottingham, NG2 7UE, within seven days. Goods must be returned unopened and in a re-saleable condition. Should the goods be returned without the original packaging or have been damaged in any way, Knitproneedles have the right to duduct an amout from your original payment. The amount may vary dependent on the condition of the goods that have been returned.
You will be responsible for the original shipping costs, and the cost of returning the goods. We cannot be liable for returned goods, which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value. 
You will receive a cheque from us or a credit will appear on your credit or debit card within thirty days of our receipt of the goods.
9. DAMAGED GOODS
Goods will be replaced if damaged during delivery but only if you notify us within seven days of receiving the goods. Goods that are not returned within seven days will not be liable for a replacement. 
Please include a description of the damage along with your details. You will be sent a replacement at no cost to you.
10. RETURNING GOODS TO US
Goods should be returned to us at Knitproneedles, 6 Broadstone Close, West Bridgford, Nottingham, NG2 7UE.
Please include your invoice number so we can allocate your order details. All goods should be sent by recorded delivery, and must be insured for the full value of the contents. Knitting4fun cannot be responsible for lost or uninsured packages. 
12. CANCELLATION BY US
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 
If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
11. CONTACTING US
You can contact us any time by 
(a) email at  This email address is being protected from spambots. You need JavaScript enabled to view it.
(b) phone 0115 9148774
(c) writing to Knitproneedles, 6 Broadstone Close, West Bridgford, Nottingham, NG2 7UE.
12. PRIVACY POLICY
We do not disclose customer information to any third parties. Registered customers will be emailed by Knitproneedles from time to time if you join our newsletter, once joined you may opt out of this service by e-mailing us their instructions.
13. CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
Under the Consumer Protection (Distance Selling) Regulations 2000, contracts for purchase of goods by a Customer not acting in the course of business and made over the telephone or through the Knitproneedles online store, are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations").
14. DISCLAIMER 
Our liability to you in contract law or in tort or otherwise howsoever arising in relation to these terms and conditions is limited to our charges for the goods. We will not be liable to you for any loss or destruction of the goods, temporary or otherwise, which occurs following use or application of the goods except and to the extent that it is caused by the wilful default of one of our employees. Although we will endeavour to ensure that the goods are safe to use, we will not, except insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use. 
We will not liable for any breach of these terms and conditions caused by matters beyond our reasonable control including acts of God, fire, lightning, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), weather of exceptional severity or acts of local or central government or other authorities. 
We reserve the right not to sell to any prospective customer at our sole discretion.
15. SUB-CONTRACTING AND ASSIGNMENT 
We may sub-contract any or all of its rights or obligations hereunder and may assign the benefit and burden of its rights and obligations hereunder to any other entity.
16. ENTIRE AGREEMENT 
These terms and conditions constitute the entire agreement between the parties on the subject matter contained herein and supersede all representations, communications and prior agreements between the parties in that regard. Each party acknowledges that upon entering into this Contract it does not rely and has not relied on any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to this Contract or not) except those expressly referred to in this Contract. The only remedy available in respect of any misrepresentation or untrue statement made to either party shall be a claim for damages for breach of contract under this Contract. This clause shall not apply to any statement, representation or warranty made fraudulently, or to any provision of this Contract, which was induced by fraud for which the remedies available shall be those available under the law governing this Contract.
17. SERVICE OF NOTICES 
Any written notice required by this Contract should be sent to the address of the intended recipient shown above. Notices can be sent by hand or by post.
18. GOVERNING LAW AND JURISDICTION 
This Contract and any relevant interaction between the parties shall be governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute or difference which may arise hereunder or in relation to any relevant interaction between the parties prior to this Contract.
 


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