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Delivery information
Last posting dates
There are some important dates to bear in mind if you're ordering before Christmas. These are the last dates you can order to guarantee delivery in time.
Free delivery and standard delivery - Friday 20th December
Special Delivery - Monday 23rd December
We can't guarantee that any international orders placed in December will arrive in time.
UK delivery
We offer free delivery on all UK orders over £30.00.
For orders below this amount, we charge a flat rate of £3.50. You can also choose to have your item delivered by Royal Mail Special Delivery, which costs £8.50.
We aim to ship your order within 2 working days, but we'll let you know if there will be a delay for any reason. At the moment there are some issues with stock for some products due to global supply chain problems.
Backordered items
If an item shows as being on backorder, this means we can request it from our supplier. It'll increase the time for delivery by at least 1-2 additional working days. We’ll let you know if it will take any longer than that for your items to arrive.
International delivery
All international orders are sent tracked and vary based on order value and destination. You'll see how much this will be when you enter your address on the basket page.
For orders placed within the EU, we don't charge VAT or the equivalent local tax so your order may have additional fees added by your country's customs. If your order is checked by customs this can cause a delay in delivery - we have no control over this.
Packaging
We try to reuse packaging as much as possible. Our suppliers do too, so sometimes that means your order might arrive in a box that's been used two or three times! This keeps our costs down and is more environmentally friendly.