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TERMS & CONDITIONS and updated privcy statement and policy
 
1. DEFINITIONS 
In these terms and conditions the following words shall have the meanings given in this section: 
"Contract" means the set of web pages completed by the customer, which provide details of goods required, customer delivery address, payment card details, etc, and which incorporate the terms and conditions set out herein, and is concluded by us despatching the goods to you. 
"Goods" means any goods and/or material supplied by us to you and available for sale on this website. 
"Us" or "We" means Knitproneedles, 6 Broadstone Close, West Bridgford, Nottingham, NG2 7UE, United Kingdom. 
"Rights" means all copyright, design rights (whether registered or unregistered), patents, rights in trade marks (whether registered or unregistered), database rights or other intellectual property rights in this website and the goods, for the full term of those rights, worldwide. 
"You" means the person, firm or company placing the order in the terms set out herein.
2. PLACING AN ORDER
Please note that your postal address must be the same address as that of the payment card you intend to use.
On the product page, enter the quantity required of each item and click the "Add to Cart" button. The items will be stored in the online shopping cart. You may wish at this stage to continue to shop or to proceed to the checkout.
3. PRODUCT DESCRIPTIONS 
All the information on the Knitproneedles online shop website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. 
Because of differences in the way computer screens display colours, the colour that you see may not match the actual colour of the yarn. If a product you have ordered is not as described, you may cancel your order and return the Goods to us in an unused re-saleable condition for a refund.
4. VIEWING YOUR ORDER & CHECKING OUT
The contents of your cart are summarised at the top right-hand side of the main page section.
To see the contents of your cart in detail, click on the "show cart" link.
On the "show cart contents" page, you have the option of amending quantities (click on Update Quantity in Cart) or deleting items altogether (click on Delete Product from Cart).
When you are happy that the cart contains the items you wish to purchase, click the "checkout" link and follow the instructions on your screen.
You will receive an email confirming your order and payment details.
If you do not proceed to the checkout within a set time (determined by us), you may lose the contents of your cart. This is to allow other shoppers to buy products that you may have put into your own cart but do not eventually buy.
5. DELIVERY SERVICE
We will send orders either by Royal Mail First Class, Royal Mail Registered Delivery, Airmail or a selected courier company. 
We will deliver the goods ordered by you to the address you give us for delivery at the time you make the order on the PayPal payment page.
We reserve the right to withhold delivery to any particular place or location at our sole discretion. 
The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.
6. PAYMENTS & PRICES
While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.
We accept Visa, Delta, Visa Electron, Switch, JCB, Solo and Mastercard. Payments are processed through PayPal or Stripe. We also accept telephone payments processed through Elavon Merchant Services as well as personnel cheques or postal orders. (goods will be despatched once cheques or postal orders have been received and have cleared.) 
Your order is accepted once payment is received. You will receive confirmation of your order by email.
Knitproneedles reserves the right to modify prices if necessary.
7. OUT OF STOCK PRODUCTS
We endeavour to ensure that temporarily out-of-stock items are indicated as such, or not shown on the site. However, due to the nature of on-line retailing, we cannot absolutely guarantee that items purchased are in stock. 
In the event that the goods you have ordered are not in stock, Knitproneedles will immediately contact you either by email or phone. If you decide to wait for your order you will be kept informed on delivery time and any relevant information, should you wish to cancel or amend your order a refund with be given.
8. CANCELLING YOUR ORDER
You have the right to cancel your order any time up to delivery and up to seven days after delivery. Please include a note stating your reason for returning the goods. 
For a full refund, please return the goods to Knitproneedles, 6 Broadstone Close, West Bridgford, Nottingham, NG2 7UE, within seven days. Goods must be returned unopened and in a re-saleable condition. Should the goods be returned without the original packaging or have been damaged in any way, Knitproneedles have the right to duduct an amout from your original payment. The amount may vary dependent on the condition of the goods that have been returned.
You will be responsible for the original shipping costs, and the cost of returning the goods. We cannot be liable for returned goods, which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value. 
You will receive a cheque from us or a credit will appear on your credit or debit card within thirty days of our receipt of the goods.
9. DAMAGED GOODS
Goods will be replaced if damaged during delivery but only if you notify us within seven days of receiving the goods. Goods that are not returned within seven days will not be liable for a replacement. 
Please include a description of the damage along with your details. You will be sent a replacement at no cost to you.
10. RETURNING GOODS TO US
Goods should be returned to us at Knitproneedles, 6 Broadstone Close, West Bridgford, Nottingham, NG2 7UE.
Please include your invoice number so we can allocate your order details. All goods should be sent by recorded delivery, and must be insured for the full value of the contents. Knitting4fun cannot be responsible for lost or uninsured packages. 
12. CANCELLATION BY US
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 
If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
11. CONTACTING US
You can contact us any time by 
(a) email at  This email address is being protected from spambots. You need JavaScript enabled to view it.
(b) phone 0115 9148774
(c) writing to Knitproneedles, 6 Broadstone Close, West Bridgford, Nottingham, NG2 7UE.
12. PRIVACY POLICY
We do not disclose customer information to any third parties. Registered customers will be emailed by Knitproneedles from time to time if you join our newsletter, once joined you may opt out of this service by e-mailing us their instructions.
13. CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
Under the Consumer Protection (Distance Selling) Regulations 2000, contracts for purchase of goods by a Customer not acting in the course of business and made over the telephone or through the Knitproneedles online store, are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations").
14. DISCLAIMER 
Our liability to you in contract law or in tort or otherwise howsoever arising in relation to these terms and conditions is limited to our charges for the goods. We will not be liable to you for any loss or destruction of the goods, temporary or otherwise, which occurs following use or application of the goods except and to the extent that it is caused by the wilful default of one of our employees. Although we will endeavour to ensure that the goods are safe to use, we will not, except insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use. 
We will not liable for any breach of these terms and conditions caused by matters beyond our reasonable control including acts of God, fire, lightning, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), weather of exceptional severity or acts of local or central government or other authorities. 
We reserve the right not to sell to any prospective customer at our sole discretion.
15. SUB-CONTRACTING AND ASSIGNMENT 
We may sub-contract any or all of its rights or obligations hereunder and may assign the benefit and burden of its rights and obligations hereunder to any other entity.
16. ENTIRE AGREEMENT 
These terms and conditions constitute the entire agreement between the parties on the subject matter contained herein and supersede all representations, communications and prior agreements between the parties in that regard. Each party acknowledges that upon entering into this Contract it does not rely and has not relied on any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to this Contract or not) except those expressly referred to in this Contract. The only remedy available in respect of any misrepresentation or untrue statement made to either party shall be a claim for damages for breach of contract under this Contract. This clause shall not apply to any statement, representation or warranty made fraudulently, or to any provision of this Contract, which was induced by fraud for which the remedies available shall be those available under the law governing this Contract.
17. SERVICE OF NOTICES 
Any written notice required by this Contract should be sent to the address of the intended recipient shown above. Notices can be sent by hand or by post.
18. GOVERNING LAW AND JURISDICTION 
This Contract and any relevant interaction between the parties shall be governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute or difference which may arise hereunder or in relation to any relevant interaction between the parties prior to this Contract.
 

OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
User privacy and data protection are human rights
We have a duty of care to the people within our data
Data is a liability, it should only be collected and processed when absolutely necessary
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information
2.0 RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
Australian Privacy Act 1988 (APA)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collect* information (already held in the public domain) attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from Whoisvisiting.com. Whoisvisiting.com is a service offered by Whoisdata Limited. The Whoisvisiting system does not use your IP address to identify you, the individual, in any way. No cookies are used by the Whoisvisiting system.

* The Whoisvisiting system will only lookup information when a static IP address is being used. Differences between a static and dynamic IP address.

More information about how Whoisvisiting uses IP addresses.

3.2 Our ratings and Review system
Should you choose to add a comment to any posts that we have published on our site, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.

Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the post. Should you wish to have the comment and it’s associated personal data deleted, please email us here using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

3.3 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

3.4 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic (approximately one per month) newsletter-style emails from us.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION
As detailed in section 3.2 above, if you submit a comment to a rating or review published on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on Joomla In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

5.0 ABOUT THIS WEBSITE’S SERVER
This website is hosted by siteground server based in the Nertherlands. It is a high-end physical security location
All facilities are well protected by 24x7 human security, biometrics, access control man traps, bullet proof lobbies and video surveillance.

Some of the data centre’s more notable security features are as follows:

3m rota-spike security fence and perimeter anti ram barriers
Blast proof anti-intruder shielded external windows and doors
Proximity access locks on all external and internal doors
Interlocked man-trap doors with biometric iris scanners to gain access into data floors
Server cabinets have locked doors (no open racks)
Perimeter and internal IP CCTV system monitored 24×7
24×7 on-site security guards with static and mobile patrols
All on-site personnel are security vetted to BS7858 standard
Only authorised security cleared staff are allowed into the facility
Full details of United Hosting’s data centre can be found here.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

6.0 OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All 3 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Google (Privacy policy)
Mailchimp (Privacy policy)
Gravatar (Privacy policy)
7.0 DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 DATA CONTROLLER
The data controller of this website is: Knitting4fun.com

Who can be contacted via email at

And whose operating office is:
6 Broadstone Close
West Bridgford
Nottingham
NG2 7UE
England
9.0 DATA PROTECTION OFFICER
Thomas Beattie

10.0 CHANGES TO OUR PRIVACY POLICY
This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.